Necessary – Five Soft Skills For The HR Professional

Ability to speak in front of a crowd is a key skill. In fact this skill can probably do more for you career than almost any other. To be able to make a presentation or speech with confidence and minus all the "ums" and "likes" and "ers" will set you heads above the others around you. It is well worth time, money and effort to learn how to do it well. Even the ones who are good at it realize that time needs to be put into the craft of making a good presentation. So get yourself to a Toastmasters, Dale Carnegie or some other professional coach and learn how to do this well.

Ability to "read" people is another key skill. Most of us who have been around have developed an ability to read people. We acquire the ability to sense if someone is lying to us or trying to hoodwink us. We have a feel for "body language" and what it may be telling us about attitudes. This, however, is something we can all get better at with training. You can learn to notice and understand some universal expressions, postures and micro-expressions that reveal subtleties about an individual that will then allow you to better understand how to deal with them.

Ability to have a "backbone" and not be intimidated is a key trait. Too often HR professionals are seen as being weak because they back down when intimidated by a controlling manager or executive. A "backbone" comes from the strength of your convictions and the strength of your knowledge of your "craft." The more knowledgeable you are the more confident you will be in your encounters with managers. With that knowledge comes strength. Although age plays a factor it is not sufficient. I have known my fair share of weak HR managers who have been well into their 50s.

Empathy is the fourth soft skill I consider key to being an HR professional. Without the ability to see another point of view or to understand the nuances of a situation you will be robbed of the ability to make the appropriate decisions at the appropriate time.

Skill that I consider the last of my list is "listening." You must have the ability to put aside you agenda and to listen and "hear" what someone is saying and how they are saying it. You must be able to make the person understand that you have heard what they are trying to say in addition. Generally this requires a focused mind and a disengaged mouth.